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Demand for ambulance services is rising year on year and it is important that we are able to rise to the challenge of meeting this increase, while ensuring that every one of our patients gets the right care.
the first point of contact for people calling 999. The results show that 98% of respondents felt the call handlers listened to what they had to say and 97% said they felt they were Nike Running Shoes All Black
The Hear and Treat service means clinicians in our control rooms (clinical hubs) are able to further assess patients over the telephone, giving them advice or directing them to alternative healthcare providers such as walk in centres, community nurses or pharmacies. Our staff are able to use their expertise to reassure patients and make sure they get the right care for their condition.
A survey of over 2,800 users of the NHS ambulance service's innovative Hear and Treat service shows patients were extremely positive about their experiences.
Positive results for Hear and Treat service
"Having a need to call 999 is obviously very unsettling and distressing to say the least and we must ensure that patients understand the care they are being offered whether that is an ambulance responding to them or them being given advice over the telephone."
said they were treated with kindness and understanding, the Trust will continue to grow the Hear and Treat service, including further robust training for our staff to ensure they are able to communicate clearly with patients and their friends and relatives. It is absolutely paramount that patients understand how they will be cared for and why the chosen pathway is right for them.
The Hear and Treat service also means that for those patients who are seriously ill or are suffering life threatening conditions, our ambulances will be more readily available to respond to them as quickly as possible.
SWASFT Chief Executive, Ken Wenman said: "The survey showed that the majority of respondents felt they Boys Nike Trainers Size 1 had confidence in our staff and were treated with dignity and respect. This is really important as we want to make sure our patients are comfortable and happy with this new initiative.
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At South Western Ambulance Service NHS Foundation Trust (SWASFT), our emergency call handlers are Nike Trainers Black And White Womens
treated with dignity and respect, therefore establishing the right level of trust before then speaking to one of our control room clinicians.
The Exeter DailyPositive results for Hear and Treat service
As an ambulance service it is important that we are providing the right care to our patients in the right place at the right time. This does not always mean that the patient needs to be seen face to face by ambulance staff and, of those who are, it does not necessarily mean a trip to the hospital emergency department.
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